Knowledge on Demand

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Welcome to the Knowledge on Demand Support Desk

In order to streamline support requests and better serve you, KOD uses an online ticketing system. Every support request is assigned a unique ticket number that you can use to track the progress and responses online. You will receive an email acknowledgement of your Help Desk Request. A valid email address is required.

Points of Interest:

When opening an online ticket please include a full description of the issue.
If you need to speak with a support representative, call the help desk phone number at 1-757-695-4995* during operating hours (9am-5pm, Monday-Friday).
Not every ticket issue will result in a returned phone call. Most tickets will be resolved and an email sent with the resolution details.
When callbacks are required to gain more information, they will be made as quickly as possible. Please make sure you give clear detailed information in your ticket submission or voice mail.

--Thank You


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